For information related to all CDHS sponsored training events, please contact Registration Services at 716.876.7600. The Registration Services Team shall provide concise answers to any questions regarding participant registration, training program schedules, training locations and site maps, as well as informative procedures to follow when registering participants for each training delivery.

The Registration Services Team maintains the CARS System for all data entry aspects of participant nominations, acceptance to training programs, attendance history, and post-training demographics. On-line registration processed via STARS is accessed through CARS for immediate review and response. Our Team works closely with Unit Training Directors in following policy guidelines when confronting over-subscribed training programs, and recruiting for under-subscribed courses so that staff developers and participants have immediate access to acceptance of nominated participants and to ensure that confirmation letters can be generated to accepted participants in a timely manner.

Continual upgrades and technological advances to the CARS System have allowed Registration Services to improve the process of confirmation; whereby Confirmation Memos are generated via STARS for local districts and mailed to voluntary and provider agencies. Additional improvements include a Conference In-House Program that maintains registration for participants, presenters, special guests, and can generate personalized itineraries, name badges, and folder labels for each participant to provide effective organization with personalized conference materials.

The Center for Development of Human Services utilizes a Registration Service Call Center concept where all team members can accurately answer incoming questions and concerns effectively. The Call Center approach provides more efficient response time to our customer's needs and reduces hold time on the phone for both the caller and our team members. Callers shall be referred quickly to appropriate Unit Directors or Staff Representatives to respond to more technical issues and special requests.

The continuous goal of the Registration Services Team is to assist each customer efficiently; to deliver appropriate responses to each question; and to provide guidance through each process of registration; all to ensure quality assistance from the CDHS Call Center.