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What We Do: Support Services
Administration
Under the direction of Robert N. Spaner, Chief Administrative Officer, the CDHS Administrative Unit provides oversight of all Center activities and ensures that the mission and values of CDHS are followed in all aspects of the organization’s daily work.
 
Colleges Relations Group (CRG)
Develops partnerships between CDHS and college faculty and staff through the Faculty Partnership Programs and oversees the Erie County DSS Employee Education Program.
 
Graphics Design
Creates visual support materials, including print documents, posters, three-dimensional and desk aids, and conference packets.
 
Human Resources
Provides recruitment, staff development and training, one-on-one coaching and performance improvement initiatives, and general organizational support.
 
Management Information Systems (MIS)
Provides design, support, and training for statewide electronic data systems.
 
Materials Duplication and Distribution
Reproduces and distributes all materials for Center trainings, workshops, presentations, and conferences throughout the state.
 
Multimedia and Distance Learning
Develops applications for electronic instruction, distance learning modules, interactive human services training programs on CD-ROM; and maintains the CDHS Internet and Intranet websites.
 
Publication Services
Provides writing, editing, and content organization expertise for newsletters, brochures, proposals, curricula, and online documents.
 
Research and Evaluation
Provides research, training and program evaluations, needs assessments, and survey design and analysis.
 
Resource and Curriculum Development
Creates curricula, workbooks, instuctional videos, and multimedia storyboards.
 
Training Activities
Consists of two subunits: Finance, which manages all aspects of accounting services, and Registration Services which manages all phases of electronic, statewide training, and conference registration.
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